Stacey Trock

    Stacey Trock

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    • Customer Service

    Managing customer expectations: What are your business’s unwritten rules?

    [vc_row][vc_column][vc_column_text] I practice yoga regularly. The studio has a few posted rules. Things like: no…

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    • Social Media

    [free download] A Quick Guide to Getting Started with Social Media

    I have a number of prospective clients email me, asking whether I’d be a good…

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    • Customer Service
    Computer with Craft supplies

    Strategies for Handling Difficult Customers

    For many of us, it’s the hardest part of running a business: managing an unhappy…

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    • Business
    woman at computer

    Mastering the Pivot: Advice from Women Running Two Businesses

    I read the book Pivot: The Art and Science of Reinventing your Life with great…

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    • Uncategorized
    Personality tests for entrepreneurs

    Is your Job Right for Your Personality?

    When you were in high school, a lot of people probably asked you what you…

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    • Work-Life Balance
    books for entrepreneurs

    Book Recommendations for Busy Business Owners

    I probably didn’t need to add ‘busy’ to the title. We’re all busy, right? Here’s…

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    • Business
    Selling a business as a sole proprietor

    Are you Over-Valuing Your Sole-Proprietorship Business?

    This week, I’ve written an article for Craft Industry Alliance on Tips to Prepare, Value…

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    • Business
    Customer service shopping customer retention costs

    Customer Acquisition vs. Retention: it’s Cheaper to Keep the Customers You Already Have

    Discussion of the Customer Acquisition Cost has come up several times within my earshot recently.…

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    • Business
    Venice boats A rising tide lifts all boats

    Are you a Giver? Or a Taker? Compelling Reasons to Practice the Abundance Mindset.

    Are you a giver? Or a taker? Do you freely share information? Or keep your…

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    • Business

    The Growing Importance of a Calm Response

    This post contains a affiliate links. If you make a purchase, I will receive a…

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